Frequently Asked Questions?
How do I update my contact details?
Easy! Just contact via our Customer Support Team via our Contact Us page, or email email@example.com
We will call you directly. We prefer direct contact, we have found it is best if for you to know you account representative.
What if my order doesn't arrive within 30 days?
Call us immediately on 1300 090 161 or send us an email to Feedback.
We offer 30 day return policy......
What is this FREE gift?
It is a small token of our appreciation. Something for FREE is a just a bonus. We know you will be happy with our products but something extra, why not? We often change our FREE gift cycle so we don't know what you will get. Everyone likes to smell good but :)
*** While stocks last ***
Free Shipping for all order over $150 (AU, CA, CN, HK, JP, KR, NZ, SG, UK, US)
For a small additional cost we offer express shipping. Express Delivery ships within 2 days!
*** For items under 1 Kg ***
We aim to deliver products from our select suppliers within 3 days.
Preferential suppliers may take an additional 48 hours.
*** Our delivery times are based on best effort with our 3rd party suppliers ***
You will receive an identical product worth more than the value of the item you purchased. If you are not happy we offer a 30 day return policy, no questions asked.
We currently only ship Zippo and other select Brands to the United States. Want to check if we can ship to you? Contact Us
Return Policy (30 Days)
Simple. Contact Us and we will arrange for you to send back the product and organise a full return at the same time. We aim to provide excellent customer support, please don't hesitate to call on 1300 090 161.
Exchange Policy (30 Days)
If an item is out of stock a full refund or similiar item of higher value will be delivered for you. We offer a full exchange policy. Contact Us and we will arrange for you to send back the product and organise a full exchange for similar product of the same value. We aim to provide excellent customer support, please don't hesitate to call on 1300 090 161.
Custom Orders and discounts
Feel free to contact us at firstname.lastname@example.org to custom an order and discount for you!
We like to hear from you, please feel free to review our products and leave comments!
Sign up today!
Take the time out and leave us a Review!
Send us an email. Feedback!